Terms and Conditions

Privacy Policy

This privacy policy sets out how Zen Wear uses and protects any information that you give Zen Wear when you use this website. Zen Wear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Collection of Information

We collect the following information from you:

Name
Address, postal code and country
E-mail address

The above information is required only to process your order; we do not use it for marketing purposes, and none of the above information will, at any time, be shared with any third party. Unless you create a personal account with us, the above information is not kept in our system.

Please note that this site may contain links to other third party websites that are not controlled by Zen Wear. This Privacy Policy does not apply to such third party websites, and Zen Wear is not responsible for the content of such third party websites or the privacy practices of such third parties.

Use of cookies

A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer. It can only be read by the server that sent it to you. When you accept, the file is added and the cookie helps analyse web traffic or lets you know when you visit a specific site. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical purposes only, and the data is removed from the system afterwards. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful. Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Zen Wear’s cookies, you may follow your Internet browser’s steps for doing so.

Payment

All prices are inclusive of 25% VAT and are shown in Danish Kroner (DKK).

If you purchase from a country outside the EU, Danish VAT will not be charged. We will ensure to deduct the VAT from the order. When importing the item, you will be charged with the VAT of your own country, as well as import tax, if applicable.

We accept the following cards and methods of payment:

VISA, MasterCard, American Express, Discover, JCB, Diner’s Club and PayPal.

The amount will only be withdrawn when the goods have been sent.

Alternatively, you can pay by direct bank transfer. In this case, your order will be sent when the funds have cleared in your account.

If an item is out of stock, we will notify you by e-mail.

Delivery

Orders are sent with Post Danmark and delivered to the address specified in your order.

We offer free delivery on orders exceeding DKK 750.00. For orders below DKK 750.00, the following delivery costs apply:

Scandinavia:                    DKK 39.00
Europe:                             EUR    7.95

You can expect the following delivery time:

Denmark:                          1-3 working days
Scandinavia:                     2-5 working days
Europe:                              2-5 working days

For countries outside the EU, additional time for customs clearance should be considered.

Return

Goods can be returned up to 14 days after the date of receipt. Returned goods must in the same condition as received, in original packaging and with hang tag attached. The shipping cost for returned goods is for your own account. When received back and approved, we will refund your order immediately. In the unlikely event that a purchased item is faulty, you will receive a full refund including shipping costs.

When an item is returned, please ensure to enclose name and invoice number.

Return address:

Zen Wear ApS
Peder Hjorts Vej 19, 1.tv
DK-2500 Valby
Denmark